Winning Communications Skills

Resolving Conflict

Build the skills and experience to resolve conflict using proven techniques for speaking, listening and reducing resistance.

Increase your ability to resolve conflict with co-workers, customers, alliance partners and suppliers.  Conflict is natural, inevitable and often healthy in the workplace but many people avoid, mishandle or become immobilized by it.

  • What is the best process for resolving conflict? 
  • What types of behaviors and mindsets are counterproductive to conflict resolution?